Digital Quality Management System
Give your quality
team their day back.
Standards, policies, audits, incidents and improvement plans on one portal.
Every item is assigned, followed up and closed on the record, with the evidence attached. Nobody has to chase it.
Book a 30-minute demo
Book a 30-minute demo
Calculate your workload
WHY DQuaM · V.I.P
From Vision.
To Implementation.
To Performance.
Most hospitals run strategy, documents and audits in separate places. DQuaM puts all three on one record, so you can see how a plan becomes daily work and whether that work is improving care.
01 - Vision
Set the direction
Load your accreditation standards down to each measurable element, and link your strategic goals to the operational plans that deliver them.
Standards · Strategic Planning
02 - Implementation
Run the daily work
Every policy, task and approval goes to a named owner with a due date. Reminders and escalation run on their own, and the evidence is saved as the work gets done.
Policies & procedures · Workflows
03 - Performance
Prove it works
Audits find the gaps, incidents turn into improvement plans, and dashboards show your achievement rate at any time, not just in survey week.
Audits · Quality improvement
THE HIDDEN WORKLOAD
How much is your team chasing by hand?
Move the slider to your hospital's number of policies. Each one goes through four approval stages, with about three actions per stage. Add SOPs, forms and protocols, and allow ten minutes per task.
WHO BENEFITS
One system. Five different days made better.
Less time recording the work. More time doing it.
Product Tour
Five modules. One record
Standard Management: National (LHAS, OHAS, CBAHI, GAHAR, etc.) and International (JCI, ISO, Accreditation Canada, ACHS, etc.), broken down into chapters, clauses and measurable elements. You assign the elements and attach evidence to them and assign the stakeholder(s).
1234Documentation Management: One controlled library covering drafting, review, approval, publication and revision, with version history and e-signatures kept with each document. No need for emails. Storage of the documents also included. No need to ask for the latest templates too!
1234Quality Improvement: Incidents and gaps go straight into Quality Improvement Plans, which are tracked to closure. Tasks are assigned. Economical effect can be calculated. Root Cause Analysis can be run.
1234Audit Management: Checklists based on your standards and one-click audit reports. Each finding starts a gap-resolution process straight away.
1234Strategic Planning
Define SWOT analyses and strategic goals, then link them to the operational plans that deliver them. This is the "Vision" in VIP.
These are live screens from the application. The pulsing markers point to what each module does for your team.
UNDER THE HOOD
Enterprise-grade, without the enterprise headache
AI
Creatio AI built in
Suggests links and automate tasks across the modules.
BPM
Approval workflows
Preset processes based on best practice, configurable to your approval chain.
Alerts
Alerts & escalation
Alerts before documents expire, reminders before tasks are due, and escalation when they're missed.
Audit-trail
Full audit trail
Every action is logged automatically. Approvals can be e-signed.
RBAC
Role-based access
Each user sees only what their role allows, down to individual records.
i18n
Arabic & English
The full interface in Arabic, right-to-left, from day one.
Integrations
Integrations
Microsoft Office, HIS and any other accounting system available.
Deploy
Cloud or on-prem
Runs in any browser on any device. Database can be stored online or on-prem.
Implementation
Live in about 3 months
Four phases, each signed off by your team. We share the detailed plan under NDA once we scope your project.
DEVELOPED BY
DESIGNED BY
POWERED BY
MEET THE TEAM
Healthcare quality experience meets digital delivery. You'll work with us directly, from the first demo through to go-live.
The people behind DQuaM
Samer Hanna
Product Owner
10+ years in Organizational Development, Quality Management, and Accreditation, leading improvement programs in major Beirut hospitals and Gates projects across Kuwait, KSA, and Oman. Spent more than 7 years setting DQuaM's vision so it reflects what quality teams actually need.
Senior Partner | Organizational & Knowledge Practices Lead
MSc., BSc.
Fouad Chalhoub
Product Manager
Coordinator of Accreditation Readiness projects and promoter for the value Gates Group’s society in the GCC region. Runs the DQuaM roadmap and every rollout, from scoping and configuration to training and go-live. Your day-to-day contact throughout.
Assistant Consultant & Value Promotion Specialist
MSc., BSc.
FAQs
Something else? Ask us in the demo.
Questions we get asked
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JCI, ISO, CBAHI, Accreditation Canada, OHAS, HIPAA, GDPR and others. Any standard can be loaded down to its measurable elements.
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Your choice: Creatio cloud, a private cloud or your own servers (on-premise). Backups run automatically every day.
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Yes. The full interface is available in Arabic with right-to-left layout, and the user manual comes in Arabic.
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About three months over four phases, including testing, training and handover to your team.
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An annual subscription per user, plus implementation services. You get a written quote after the demo, based on your number of users and modules.
BOOK A DEMO
Thirty minutes, on one of your own policies
Send us one real policy before the call. We'll take it through the approval stages live, then close an incident against it.
Your own document in the system, not demo data
A written scope and quote within one working day
Hosting, security and integration answered in the same call
Or reach us directly
info@gates-group.com
+968 9570 3095