Enroll Now
☆
Next Program: May 31, 2026
☆
Enroll Now ☆ Next Program: May 31, 2026 ☆
Certified Accreditation Surveyor (CAS)
Shape safer healthcare as a qualified surveyor.
Gates Team and CAS Participants - December 2025
About the CAS Program
CAS is a 30-hour comprehensive hybrid program that prepares healthcare professionals to conduct effective, evidence-based accreditation surveys. Grounded in ISQua IEEA standards and ISO 19011 principles, this training combines technical surveying skills with hands-on practice through simulation exercises, tracer methodology, and real-case application, while strengthening key competencies such as communication, analytical thinking, and professional conduct. The program is designed to eliminate fear-based auditing and foster a culture of continuous improvement and professional integrity.
Hybrid format
Live Online Sessions
+ in-person site survey
Also available as a fully on-site program upon request
Duration and timing
30 Hours over 4 Weeks
Mondays, Tuesday & Wednesday
from 6:00 - 9:00 PM (LocalTime)
Accredited by
Why CAS is unique:
Designed with input from international and Lebanese accreditation leaders.
Embeds learning outcomes aligned with ISQua EEA standards.
Provides a cross-disciplinary environment that connects managers, clinicians, and quality specialists.
Bridges theory and practice through a structured survey methodology.
Materials provided including presentations and toolkit templates, case studies, certificates, and Moodle LMS system access.
Program Overview
Expected Outcomes
By the end of the program, participants will:
Targeted skills and competencies include:
Interviewing and Data Collection
Surveyor Ethics and Professionalism
Holistic Accreditation Survey Design
Leadership and communication
Report Writing and Validation
This program is intended for all participants irrespective of their cultural diversity, race, social or economic status. across different departments, with a specific focus on individuals involved in critical operational processes, quality assurance, and safety management. Supervisors, managers, and executives will benefit from advanced modules tailored to leadership roles.
Prerequisites or qualifications required for participation:
A bachelor’s degree (or higher) in the domain of expertise (special cases may be applicable)
A minimum of three years of professional experience in the domain of expertise
A Certificate in the field of accreditation, quality or auditing is a plus
Professional conduct
Target Audience
Course Structure
I. Accreditation in Healthcare Context
II. Accreditation Standards & Methodologies
III. Understanding the Adopted Standards
-
Methods for data collection: Interview and Observation
Document review and checking records
Sampling technique, weight, and level of investigation
Pre-survey activities
Conducting on-site activities
-
Scoring the results and writing a report
Post-visit activities: Result Validation, Report Finalization and Appeals
Surveyor tasks, skills, performance KPIs, time management, communication & etiquette
Simulation Exercise: Virtual Survey Visit
CAS participants learn through a blend of lectures, workshops, role-play, simulations, and group projects, ensuring both practical skills and strategic insight.
Participants will also be provided with workbooks, digital recourses, and certificates upon successful completion of the program.
Meet the Instructors
We’re proud to introduce our expert instructors who bring years of experience and practical insights to each session. With diverse backgrounds in healthcare, leadership, and coaching, they’re dedicated to empowering you with the skills to succeed.
Mohammad Ftouni
Quality Management & Accreditation Specialist
Has 18 years of experience in the Healthcare Field. Is currently the Head of the Internal Audit Department and the Quality and Safety director at a Lebanese Hospital, and he occupies the position of the Accreditation Manager in Gates Group. He holds a Master’s Degree in Healthcare Management and Quality. His accreditation experience goes back to 1998. He managed the OPCV accreditation Process in several Lebanese Hospitals and participated in more than 45 trainings and workshops related to the Healthcare field.
Dr. Adel Oleik
Gates Managing Partner, Global
Provides healthcare management solutions for 25 years in MENA & GCC. Dr. Olleik is the Chairman and CEO of GATES Group, with multidisciplinary expertise in healthcare management, having handled more than 400 healthcare management projects across accreditation, consultancy, education, financial services, healthcare policy, outsourced management, and training.
Nahida Jomaa
Patient Safety Specialist
Directs and leads an educational project, as well as the auditing activities in Gates Group. Mrs. Jomaa gathers managerial and technical expertise and leads the Accreditation and Education Department at Gates, securing ISQua certification for its Surveyor Training Program. She has managed multi-faceted projects, including the national accreditation based on the Lebanese Accreditation Standards in governmental and non-governmental healthcare facilities, and participated as an assessor and a lead assessor in many hospitals. She received the Master’s in Public Health (MPH) from the American University of Beirut and the Health Administration Services (HAS).
Dr. Bassam Ghazi
Accreditation & Surveying Specialist
A Surgeon, healthcare management consultant, educator, and trainer. Dr. Ghazi has gathered practical and academic experience for more than 36 years in medical practice, training, consultation, and auditing. He is also an expert in the accreditation standards. He received his Medical Doctorate from Saint Joseph University in Beirut and got his Doctorate in Business Administration from the ESA and the Sorbonne University – Paris. He participated in drafting the Lebanese Accreditation Standards and was selected by the Lebanese Ministry of Public Health as a trainer for surveyors for the upcoming Lebanese Accreditation Survey.
Dr. Gemma Sayyar
Nursing Administration & Operations Improvement
Has over than 18 years of healthcare experience working in the areas of nursing administration, operations improvement, and management at a private hospital in Lebanon. She has demonstrated success in the healthcare field as both nursing director, trainer, and healthcare consultant over the years.
What CAS participants say
Rights & Responsibilities
-
Certificate of Completion is issued to trainees who fully attend the designated training dates, engage in hand-on practice simulation, field training when applicable, actively discussed cases, and pass the set examination or assignments and have the competency rate and the total rate as 2.6-3.5
The CAS program is accredited by ISQua and recognized by KIMS. At the end of the program participants will get a 2-years Diploma from Gates and CME points accordingly.
Certificate of Participation is issued when the trainees actively participate and engage in case discussion, hands-on simulations and presentation of ideas; however, without undergoing any type of examination and/or participate in field training when applicable.
Certificate of Attendance is issued when the trainees attend the course materials completely, but without engaging in any type of cases discussion, studies, or doing hands on simulations or undergoing an examination and/or participate in field training when applicable
-
For certificates’ renewal, the graduated participants should either join an ‘Ongoing development session performed every 2 years, or submit an audit report to be evaluated by the Task force Committee, where the learnt skills and techniques are utilized.
GATES shall not specify acronyms or letters in reference to the certificate for use after participants’ names
-
Trainees have to successfully complete all the requirements including the field visit report for the certificate of completion to be awarded.
-
In case of unsuccessfully meeting the requirements to be awarded the certificate, each case will be evaluated separately by the Training and Development Director (TDD). The TDD decides with the trainer on one of the following measures:
Make up exam
Repeat the training
-
All participants must respect all the private and confidential information that are therein presented unless otherwise indicated.
-
The participant acknowledges that he/she will receive a Certificate of Completion if he/she attends at least 80% of the sessions. For withdrawal requests, refunds are not offered.
-
The normative references of training techniques used is based on:
Kirkpatrick’s Four Levels Levels of Training Evaluation
GATES Training & Professional Development Management Procedures
-
The trainee presents in writing a request for appeal to TDD when he/she:
refuses the assessment results
requests a reassessment
In either case the TDD evaluates the request with the task force members after discussion with the concerned party (ies) and informs the requester about the final decision(s).
All participants must behave in the utmost respectful manner to the trainer and their colleagues. This includes code of conduct, cheating, and plagiarism.
-
The trainee has the right to issue verbal/written complaints on various matters that are related to the STP.
All complaints shall be handled within a maximum timeframe of two weeks.
All complaint resolutions and advice procedure and timeframes shall be communicated to the trainees.
-
The trainee presents in writing a request for appeal to TDD when he/she:
refuses the assessment results
requests a reassessment
In either case the TDD evaluates the request with the task force members after discussion with the concerned party (ies) and informs the requester about the final decision(s).
Still have questions?
Who We Are
Gates Group is a healthcare consulting and training firm founded in 2002. The team works across five countries and has trained 2,000+ alumni through flagship programs like CQuAM and CAS, alongside executive education such as the HMQT Master program run with the Lebanese University. The site reports 231+ completed projects, 103+ clients, and 59+ software implementations, underscoring both training and implementation depth.
-
Enable healthcare institutions to thrive in complex, competitive environments so patients receive high-quality care supported by efficient and sustainable systems.
-
Build a healthier future, shoulder to shoulder, co-creating patient-centered, efficient, equitable, and sustainable health systems.
-
Integrity, Innovation, Collaboration, Excellence, and Empowerment.
-
ISQua EEA accreditation for two training programs:
CQuAM (Quality & Patient Safety Training Programme)
CAS (Surveyor Training Programme)
ISO 27001 certified Information Security Management System.